Frequently asked questions
Straight answers before you request a quote.
Help with products, availability, quotations and attachments.
Why are prices not shown?
CSCL confirms current pricing and availability after reviewing the exact products, quantities, and specifications in your request.
Can I buy or pay online?
No. The website is a catalogue and quote-request service; it does not provide checkout or online payment.
Does a product page mean the item is in stock?
Please check with our team. Current stock and lead times are confirmed with your quotation.
Can I request something that is not in the catalogue?
Yes. Add a custom item to the same quote list and describe the requirement.
Are uploaded files public?
No. Files are sent with your enquiry to CSCL. They are not added to the public catalogue.
What if my request does not send?
Keep the page open and follow the on-screen message. If you do not receive a confirmation, contact CSCL by email or telephone. Include your request reference if one is shown. Do not assume an enquiry was received without confirmation.
Can I include photos or specifications?
Yes. Add up to five PDF, JPEG, PNG or WebP files using the attachment field on the custom-item or quote page: up to 8 MB per file and 12 MB combined. Keep the form open until sending finishes. If you refresh or leave the page, you will need to select the files again.
Still need help with a product or request?
Contact CSCL